Shipping
How long does delivery take? Orders are dispatched within 1–3 business days and delivered in 7 to 17 business days, depending on the product. Each product page shows its own window and a delivered-by date.
Do you ship internationally? Yes. Shipping is free within the United States. Everywhere else we ship is a flat $9.99. The full list of countries appears at checkout.
Will I get tracking? Yes, a tracking number is emailed as soon as your order ships.
Returns
What's your return policy? 30 days from delivery. The item needs to be in resalable condition with its packaging.
Who pays return shipping? We cover it for faulty or misdescribed items. For change-of-mind returns, the customer covers return postage.
When do I get my refund? Within 5–10 business days of us receiving the return.
Orders
Can I change or cancel my order? Yes, if it hasn't shipped. Email us straight away.
I never got a confirmation email. Check your spam folder first, then email us and we'll resend it.
Store credit
What is Snag store credit? 10% of every order comes back to you as store credit: a dollar balance, not points, for your next order. It lands when your order ships and lasts 90 days. How it works
How do I use it? At checkout, sign in with the email you ordered with (we send a one-time code, no password) and choose store credit as the payment.